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You must contact us before returning any item.
Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please contact us before returning an item. Products sold on this website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged/defective items. If you have received a damaged/defective item, please contact us as soon as possible via our online contact formand/or via email at email@example.com. Please add our email address to your address book and "whitelist" us, so that you receive our message in your inbox, and so that our reply doesn't go into your bulk or spam folder.