Behind the Lens

You must contact us before returning any item.

BOOKS

Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please contact us before returning an item. Products sold on this website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged/defective items. If you have received a damaged/defective item, please contact us as soon as possible via our online contact form and/or via email at store@studentfilmmakers.com. Please add our email address to your address book and "whitelist" us, so that you receive our message in your inbox, and so that our reply doesn't go into your bulk or spam folder.

Cancellations: If you wish to cancel an order, please contact us as a matter of urgency because once we have charged and dispatched your order we cannot then cancel it. This does not affect your rights to return damaged/defective or incorrect items.

AZDEN PRODUCTS

Full refund inside 30 days. No refunds outside of 30 days. No exception. Products must be returned in excellent condition or a restocking fee of 15% will apply.

 If a customer has a defective product and they are outside the 30-day return window please see the Azden Webpage for warranty.

E-GIFT CARDS

Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they contact us through our online contact form and/or via email at store@studentfilmmakers.com. 

WORKSHOPS

Workshop Cancellation and Refund Policy

Please read the policies regarding refunds, transfer credits and other important items before you register.

Withdrawals & Refunds

Registration fees are non-refundable unless a participant provides StudentFilmmakers.com with written notice that he or she intends to withdraw from a workshop. See the following details below.

• Written withdrawal notice must be received by the StudentFilmmakers.com
  at least 30 days prior to the workshop.
• Withdrawals or requests for a refund may not be made by telephone.
• Please note that absence from workshop does not constitute notice of withdrawal.
• Full refund minus a $25 admin fee up to 30 days out of your scheduled training.
• 50% refund after that up to two weeks out from the scheduled date.
• No refund within two weeks of the training date.
• An exception will be made for an unexpected illness, and a refund of 50% or a credit to attend an up-coming workshop can be issued.
• You can only receive a refund in the original payment method.
• In lieu of a refund, you can also transfer your spot to someone else. We can transfer tickets up until the day before the event.

No Show

When a participant is confirmed in a workshop and fails to attend, the participant will be charged the full workshop fee.

Workshop Cancellations

StudentFilmmakers.com reserves the right to cancel any workshop, and you will be issued a full refund for your registration. StudentFilmmakers.com is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. StudentFilmmakers.com shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. In case of a speaker's cancellation a substitute speaker of equivalent level or higher will be provided. As such, StudentFilmmakers.com reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.