You must contact us before returning any item.
Books
Books returned to us without prior agreement will not be credited or acknowledged. We can accept no liability for financial losses incurred by customers who have submitted unauthorized returns – so please contact us before returning an item. Products sold on this website are sold on a firm sale basis and are not returnable. This does not affect your rights to return damaged/defective items. If you have received a damaged/defective item, please contact us as soon as possible via our online contact form and/or via email at store@studentfilmmakers.com. Please add our email address to your address book and "whitelist" us, so that you receive our message in your inbox, and so that our reply doesn't go into your bulk or spam folder.
Cancellations: If you wish to cancel an order, please contact us as a matter of urgency because once we have charged and dispatched your order we cannot then cancel it. This does not affect your rights to return damaged/defective or incorrect items.
Azden Products
Full refund inside 30 days. No refunds outside of 30 days. No exception. Products must be returned in excellent condition or a restocking fee of 15% will apply.
If a customer has a defective product and they are outside the 30-day return window please see the Azden Webpage for warranty.
E-Gift Cards
Once the e-gift card has been e-mailed, it is non-refundable. If the intended recipient does not receive their e-card or accidentally deletes it, we are happy to resend the e-gift card if they contact us through our online contact form and/or via email at store@studentfilmmakers.com.
